At Tycentre Vehicles, your satisfaction is our priority. This policy outlines our guidelines for returns, refunds, and exchanges, applicable to customers in the United States, European Union, and other international regions.

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1. Eligibility & Timeframe:
You have 14 days from the date of delivery to initiate a return. To be eligible, items must be unused, in original packaging, with all tags and accessories, and accompanied by a valid receipt or order number.

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2. Products Not Eligible for Return:

• Used, damaged, or altered items.

• Final sale or clearance items.

• Custom-made or personalized products.

• Batteries once opened or used due to safety/hygiene reasons.
   

3. Return Process:

• Initiate Return: Contact our customer service at [[email protected]] or WhatsApp [+8613506597855] to request a Return Merchandise Authorization (RMA) number. Please provide your order number and reason for return.

• Packaging: Securely package the item in its original packaging, ensuring all components are included. Write the RMA number clearly on the outside of the package.

• Shipping: Ship the item to the return address provided with your RMA. We recommend using a trackable shipping service.
   

4. Return Shipping Costs:

• Customer Responsibility: For non-defective or non-damaged returns (e.g., change of mind, incorrect size ordered), the customer is responsible for all return shipping costs.

• Tycentre Vehicles Responsibility: We will cover return shipping costs if the return is due to a defective, damaged, or incorrect item received.
   

5. Refunds:

• Processed within 30 business days after receiving and inspecting the returned item.

• Refunds will be issued to the original payment method.

• Original shipping fees are non-refundable, unless the return is due to our error.

• A 10% restocking fee may apply to non-defective returns to cover processing and repackaging costs.
   

6. Exchanges:
We offer exchanges for items of equal value, subject to product availability and our return eligibility criteria. Please contact our customer service to arrange an exchange.

7. Damaged or Defective Items:

• Report any damaged or defective items within 3 days of delivery.

• Provide clear photos or videos of the damage/defect along with your order number.

• We will arrange for a replacement or a full refund, including return shipping costs.
   

8. US Customers:
Returns are governed by federal and state consumer protection laws. Your right to return non-defective items may be subject to our standard policy terms (timeframe, restocking fee).
 

9. EU Customers (Right of Withdrawal):
In accordance with EU consumer law, you have a 14-day "right of withdrawal" period from the date of delivery to return items without giving a reason. You must inform us within this 14-day period. You are responsible for return shipping costs for non-faulty items.
 

10. International Customers (Outside US/EU):
Returns from outside the US and EU are handled on a case-by-case basis. Please contact us for specific instructions. The customer is responsible for all return shipping costs, duties, and taxes.
 

11. Contact Us:
For any questions regarding our return policy or to initiate a return, please contact us at [warranty@tycentre.com]  | Bank Account