1. We are obliged to supply quality products to our customers, so all the products are limited warranteed for 3 months since the arrival to the user.

2. Warranty is granted to all the defects which exist from the fabrication, not covering any demages caused by human reasons

3. In case there is a warranty needing to claim, please first contact your local seller. If not happy with the results, please contact us directly. We usually respond in 48 hous.

4. For more information about warranty, please click here

E-Bike's Return & Refund Policy

Defective Products (Seller’s Responsibility)

• If the e-bike has a serious manufacturing defect, we accept full returns and cover return shipping costs.

• Contact us within 7 days of delivery with proof (photos/videos) for a refund or replacement.

Buyer-Requested Returns (Non-Defective Products)

• Returns must be requested within 7 days of delivery. No returns accepted after this period.

• The e-bike must be unused, in original packaging, and with no signs of wear, damage, or assembly.

• All tags, accessories, and manuals must be intact.

• All fees arising from such returns are for buyer's account.

General Terms

• Return shipping fees for non-defective items are paid by the buyer.

• Refunds are processed within 7 business days after we receive and inspect the returned item.

• Customized or special-order e-bikes are non-refundable unless defective.

• Wearable parts (e.g., tires, brake pads) are not covered under standard returns.

How to Initiate a Return

• Email us at Warranty with your order number and reason for return.

• We will provide return instructions. Do not ship back without approval.

Note: This policy complies with general industry standards and consumer protection laws. For questions, contact our support team.