ProduCT WARRANTY, return policy
& privacy policy
Product Warranty Terms
Last updated June 21, 2025
Thank you for your purchase. Tycentre, the manufacturer and supplier, hereinafter referred to as the Guarantor, shall guarantee good quality and proper functioning of the purchased products(s) if used in the manner appropriate for the purpose thereof and in accordance with the operation manual, and shall provide warranty services subject to the following conditions:
1. This Warranty covers the defects resulting from defective parts, materials or manufacturing, if such defects are revealed during the period of 3-12 months since the date of purchase.
Ebikes, ATVs and Scooters: 1 year
Ebikes' Conversion Kits: 6 months
Defective Products (Seller’s Responsibility)
1. If the e-bike has a serious manufacturing defect, we accept full returns and cover return shipping costs.
2. Contact us within 7 days of delivery with proof (photos/videos) for a refund or replacement.
Buyer-Requested Returns (Non-Defective Products)
3. Returns must be requested within 7 days of delivery. No returns accepted after this period.
4. The e-bike must be unused, in original packaging, and with no signs of wear, damage, or assembly.
5. All tags, accessories, and manuals must be intact.
6. All fees arising from such returns are for buyer's account.
General Terms
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Return shipping fees for non-defective items are paid by the buyer.
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Refunds are processed within 7 business days after we receive and inspect the returned item.
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Customized or special-order e-bikes are non-refundable unless defective.
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Wearable parts (e.g., tires, brake pads) are not covered under standard returns.
How to Initiate a Return
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Email us at Warranty with your order number and reason for return.
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We will provide return instructions. Do not ship back without approval.
Note: This policy complies with general industry standards and consumer protection laws. For questions, contact our support team.
The Warranty does not cover:
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Mechanical or electric damages resulting from incorrect installation, usage or other activities inconsistent with the operation manual or contradictory to technical specifications;
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Damages caused by acts of God, floods, fires, lighting or other natural disasters, wars, unexpected events, inappropriate voltage, defective supply materials or other external factors;
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The product that has been tampered with by the Warranty beneficiary or any other person in any way, including repair, willful constructional variations, modifications and adjustments;
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The product with serial numbers and/or the Guarantor seals damaged or illegible;
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The activities specified in the operation manual, which remain the sole responsibility of the Customer in his own capacity and at his own expense;
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Defects resulting from the usage of improper or non-genuine supply materials;
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Damages due to the user's fault or lack of operation knowledge;
8. Warranty Result(s)
Guarantor will either refund or replace the defective product(s) to warranty beneficiary as per discussion or agreement.
BBQ Grill and related products:
- all ceramics: 10 years
- metal parts: 5 years
- Other parts, accessories & tools: 1 year
- Accessories: non-warranty
BBQ Grill Return & Refund Policy
1. Returns Due to Product Defects (Seller’s Responsibility)
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If your BBQ grill has a serious manufacturing defect (e.g., damaged parts, non-functional components), we accept full returns or replacements.
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We will cover return shipping costs for defective items.
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Contact us within 7 days of delivery with photos/videos as proof for resolution.
2. Buyer-Requested Returns (Non-Defective Products)
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Returns must be requested within 7 days of delivery. No returns accepted after this period.
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The BBQ grill must be unused, in its original packaging, and show no signs of assembly, wear, or damage.
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All accessories, manuals, and protective coatings (if applicable) must be intact.
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Buyer is responsible for return shipping costs unless the return is due to our error.
3. General Return Conditions
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Used, assembled, or damaged grills will not be accepted for return.
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Refunds are processed within 7 business days after we receive and inspect the returned item.
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Customized or special-order grills (e.g., engraved, modified) are non-refundable unless defective.
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Gas components & consumable parts (e.g., burners, igniters) may have separate warranty terms.
4. How to Initiate a Return
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Email Warranty with your order number and reason for return.
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Do not ship the grill back without our approval—we will provide return instructions.
Note: This policy follows standard industry practices. For warranty claims beyond 7 days, refer to the manufacturer’s warranty included with your product.
Privacy Policy
Last updated September 28, 2020
At Tycentre Ltd, accessible from tycentre.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Tycentre Ltd and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Tycentre Ltd. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
Tycentre Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Tycentre Ltd uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Tycentre Ltd.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Tycentre Ltd, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Tycentre Ltd has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Tycentre Ltd's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Tycentre Ltd does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
